Comments on: Bad encounters at Ikea http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/ My very own mini, personalised, parenting resource. A cyber filing cabinet of parenting articles and links. I love sharing my children's favourite sites, online games, crafts and exchanging childcare stories and parenting issues faced with other parents. Sat, 31 Jul 2010 11:30:25 +0000 http://wordpress.org/?v=2.6.3 By: particleboardconman http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-1231 particleboardconman Wed, 14 Mar 2007 11:52:57 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-1231 Well, sorry to heard about your unpleasant encounter in IKEA Malaysia. Maybe I could clear up a few midst of your frustrations. Yes, I do agree on your statement of IKEA Customer Service is basically pretty much useless. You've guessed correctly on one of the reason. They are all underpaid. That's why you can now see a lot of Bangladeshies wearing IKEA's shirt around the trolley and restaurant area. I think in a 1 or 2 more years, you'll be seeing all of the workers there are Bangladesh. Why ? it's either cheaper labour ( to show you how cheap is their boss ) or their current Customer Service Manager is olso a Bangla. It's quite unfair to judge IKEA Malaysia with IKEA from the rest of the world. The main reason why I'm saying this is because that IKEA Malaysia is a franchise business agreement. In another words, IKEA Malaysia is pretty much a "CHINA MAN" business mentality. Nothing to concern with IKEA International. And do you know why that the "Home Delivery" Service is so "GRAND" where the Customer Service have to protect them ? Cause "Home Delivery" is an outsourced service from IKEA. And the best part is, the tauke of IKEA Malaysia is the man behind this company too. So, masuk pocket lah without paying to IKEA international. I think now you would pretty much aware on what's going on and why you had received such treatment. And trust me, it's pointless that if you'd taken this issue of yours to the top management. Because the boss is the biggest snake. He'll definately be sending his managers to attend you while he's too busy counting the money he had profited from selling cheap poor quality furnitures to idiots like me and you. Ohh, before I end. Let me share a little secret with you. You can find some product in IKEA Malaysia which you can't find it in any IKEA store worldwide. Why ? Had it even crossed your mind that maybe IKEA product is not IKEA product at all ? <strong>Yes, I know. You can find some locally made rattan chairs there which I don't think you will find in IKEA store worldwide.</strong> Well, sorry to heard about your unpleasant encounter in IKEA Malaysia. Maybe I could clear up a few midst of your frustrations. Yes, I do agree on your statement of IKEA Customer Service is basically pretty much useless. You’ve guessed correctly on one of the reason. They are all underpaid. That’s why you can now see a lot of Bangladeshies wearing IKEA’s shirt around the trolley and restaurant area. I think in a 1 or 2 more years, you’ll be seeing all of the workers there are Bangladesh. Why ? it’s either cheaper labour ( to show you how cheap is their boss ) or their current Customer Service Manager is olso a Bangla.

It’s quite unfair to judge IKEA Malaysia with IKEA from the rest of the world. The main reason why I’m saying this is because that IKEA Malaysia is a franchise business agreement. In another words, IKEA Malaysia is pretty much a “CHINA MAN” business mentality. Nothing to concern with IKEA International.

And do you know why that the “Home Delivery” Service is so “GRAND” where the Customer Service have to protect them ? Cause “Home Delivery” is an outsourced service from IKEA. And the best part is, the tauke of IKEA Malaysia is the man behind this company too. So, masuk pocket lah without paying to IKEA international.

I think now you would pretty much aware on what’s going on and why you had received such treatment. And trust me, it’s pointless that if you’d taken this issue of yours to the top management. Because the boss is the biggest snake. He’ll definately be sending his managers to attend you while he’s too busy counting the money he had profited from selling cheap poor quality furnitures to idiots like me and you.

Ohh, before I end. Let me share a little secret with you. You can find some product in IKEA Malaysia which you can’t find it in any IKEA store worldwide. Why ? Had it even crossed your mind that maybe IKEA product is not IKEA product at all ?

Yes, I know. You can find some locally made rattan chairs there which I don’t think you will find in IKEA store worldwide.

]]> By: allthingspurple http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-334 allthingspurple Wed, 24 Jan 2007 06:58:20 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-334 i absolutely hate that dour looking chap dishing out food at their restaurant. Didnt they teach them customer service? <strong>Lol! Luckily I didn't bump into any dour looking chap when I was there. Phew!</strong> i absolutely hate that dour looking chap dishing out food at their restaurant. Didnt they teach them customer service?

Lol! Luckily I didn’t bump into any dour looking chap when I was there. Phew!

]]> By: Julian http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-316 Julian Mon, 22 Jan 2007 07:49:24 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-316 Its the staff working in EACH respective countries that Ikea has stores on that caused the bad name for them. I have bought MANY Ikea stuff in Australia, first class service! Oh ya, please be reminded Ikea furnitures, especially those with screws and nuts need to have them tighten regularly because they would come loose after a while. <strong>Thanks for the reminder. I'll make sure I tighten them periodically then. :)</strong> Its the staff working in EACH respective countries that Ikea has stores on that caused the bad name for them. I have bought MANY Ikea stuff in Australia, first class service!

Oh ya, please be reminded Ikea furnitures, especially those with screws and nuts need to have them tighten regularly because they would come loose after a while.

Thanks for the reminder. I’ll make sure I tighten them periodically then. :)

]]> By: mott http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-308 mott Sat, 20 Jan 2007 05:37:30 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-308 Poor thing. Can feel this post so frust only! Well..if U really chose to boycott Ikea's furniture..it's a good thing, becoz after sometime (within a year), it tends to sag in the middle. So much for quality/quantity testing!! Why not U (ahem!)...anonymously send this post to their customer service email? HEH HEH HEH....!!!! <strong>Sag in the middle? Sounds like me!</strong> Poor thing. Can feel this post so frust only! Well..if U really chose to boycott Ikea’s furniture..it’s a good thing, becoz after sometime (within a year), it tends to sag in the middle. So much for quality/quantity testing!! Why not U (ahem!)…anonymously send this post to their customer service email? HEH HEH HEH….!!!!

Sag in the middle? Sounds like me!

]]> By: FireHorse http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-307 FireHorse Fri, 19 Jan 2007 18:38:26 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-307 Oh btw your "Amazing Nasi Lemak" stall is ready. Seems like nasi lemak is a very popular choice many people want to "sell" it so you should make good money from now on right? He He <strong>Yea! Thank you. Long time I haven't cooked nasi lemak oledi. I used to make quite a mean one yunno. Steaming the rice with santan, shallots and lemon grass makes it taste yummy!</strong> Oh btw your “Amazing Nasi Lemak” stall is ready. Seems like nasi lemak is a very popular choice many people want to “sell” it so you should make good money from now on right? He He

Yea! Thank you. Long time I haven’t cooked nasi lemak oledi. I used to make quite a mean one yunno. Steaming the rice with santan, shallots and lemon grass makes it taste yummy!

]]> By: FireHorse http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-306 FireHorse Fri, 19 Jan 2007 18:36:39 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-306 Returning stuff at Ikea has always been a pain. Hate it, sorry you had to encounter their rude unhelpful staff, did you write a complain in or fill in their "Satisfaction" form, I am sure they have one. But then again, at times like this I just want to forget they even exist and ty to erase all unpleasant images of them. <strong>You know how busy I am right now. No time to fill form!</strong> Returning stuff at Ikea has always been a pain. Hate it, sorry you had to encounter their rude unhelpful staff, did you write a complain in or fill in their “Satisfaction” form, I am sure they have one. But then again, at times like this I just want to forget they even exist and ty to erase all unpleasant images of them.

You know how busy I am right now. No time to fill form!

]]> By: Angeleyes http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-305 Angeleyes Fri, 19 Jan 2007 15:54:33 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-305 I used to buy lots of stuff from Ikea when I was in S'pore and so far no problems at all and service wise was excellent. However, I've not purchased anything bulky from Ikea M'sia so can't really comment. My brother did bought quite a lot of stuff from them when he moved into his new house and I never heard of bad experiences from him... so probably you are one of those unlucky customers? <strong>Yes, just my luck!</strong> I used to buy lots of stuff from Ikea when I was in S’pore and so far no problems at all and service wise was excellent. However, I’ve not purchased anything bulky from Ikea M’sia so can’t really comment. My brother did bought quite a lot of stuff from them when he moved into his new house and I never heard of bad experiences from him… so probably you are one of those unlucky customers?

Yes, just my luck!

]]> By: kat http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-304 kat Fri, 19 Jan 2007 15:29:44 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-304 That bad, eh? The only time I bought a sofa from them, I arranged for my own lorry as they don't deliver to my area. My hubs also bought from them in Abu Dhabi. No problems there. They provide free delivery for purchases over 1K. And they even assembled the dining set for us. I think in places where there are kwailohs, they don't dare to give bad service because kwailohs will complain to the top management. I think we should do that here, too. Not just fume and complain about it privately. Better still, write in to The Star!! :D <strong>Well, the only problem around here is sometimes top management has the same attitude. I have complained before, sometimes even in very nicely worded and polite letters with no results. What a waste of time especially when you're very busy.</strong> That bad, eh? The only time I bought a sofa from them, I arranged for my own lorry as they don’t deliver to my area.

My hubs also bought from them in Abu Dhabi. No problems there. They provide free delivery for purchases over 1K. And they even assembled the dining set for us.

I think in places where there are kwailohs, they don’t dare to give bad service because kwailohs will complain to the top management. I think we should do that here, too. Not just fume and complain about it privately. Better still, write in to The Star!! :D

Well, the only problem around here is sometimes top management has the same attitude. I have complained before, sometimes even in very nicely worded and polite letters with no results. What a waste of time especially when you’re very busy.

]]> By: clair http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-303 clair Fri, 19 Jan 2007 13:38:19 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-303 All their staff are called 'co-workers' from boss all the way down. I think that's why they think they're too high and mighty to deal with minions like us. Wait till you start using their stuff. Bought a few things from them. Big gaps in doors, drawers falling out, things fall apart pretty quick even with careful use. Terrible quality considering their astronomical profit margin! <strong>Oh no! Now you're telling me.</strong> All their staff are called ‘co-workers’ from boss all the way down. I think that’s why they think they’re too high and mighty to deal with minions like us.

Wait till you start using their stuff. Bought a few things from them. Big gaps in doors, drawers falling out, things fall apart pretty quick even with careful use. Terrible quality considering their astronomical profit margin!

Oh no! Now you’re telling me.

]]> By: Sasha http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-302 Sasha Fri, 19 Jan 2007 07:53:11 +0000 http://mumsgather.com/2007/01/19/bad-encounters-at-ikea/#comment-302 same thing happened to me la. very bad experience. <strong>Yah kah. Share share la. Or did you share share on your blog and I missed it?</strong> same thing happened to me la. very bad experience.

Yah kah. Share share la. Or did you share share on your blog and I missed it?

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