Comments on: What for we need customer service lah?! http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/ My very own mini, personalised, parenting resource. A cyber filing cabinet of parenting articles and links. I love sharing my children's favourite sites, online games, crafts and exchanging childcare stories and parenting issues faced with other parents. Fri, 21 Nov 2008 08:26:55 +0000 http://wordpress.org/?v=2.6.3 By: dobbs http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-70215 dobbs Sun, 14 Oct 2007 00:49:13 +0000 http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-70215 Alternatively I would suggest going to see another neurologist in a private hosp. There are quite a number to choose from actually. <strong>I am happy enough with the current one so I'll put up with the other things which are beyond his control. </strong> Alternatively I would suggest going to see another neurologist in a private hosp. There are quite a number to choose from actually.

I am happy enough with the current one so I’ll put up with the other things which are beyond his control.

]]> By: dobbs http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-69658 dobbs Fri, 12 Oct 2007 23:10:57 +0000 http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-69658 Thanks for the clarification. I agree with you that if your appointment is in the evening during the private clinic hours, then it's only right that you expect to see that particular doctor only, and hopefully better service from the staff. <strong>I think they're just too overworked with too many patients to handle for them to give better service.</strong> Thanks for the clarification. I agree with you that if your appointment is in the evening during the private clinic hours, then it’s only right that you expect to see that particular doctor only, and hopefully better service from the staff.

I think they’re just too overworked with too many patients to handle for them to give better service.

]]> By: FireHorse http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-69089 FireHorse Fri, 12 Oct 2007 00:46:18 +0000 http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-69089 Sometimes these receptionist act like they very big shot cuz work in lokter's opis datz why they do lidat, chey no manners oni. <strong>In this case they are overworked and probably underpaid..</strong> Sometimes these receptionist act like they very big shot cuz work in lokter’s opis datz why they do lidat, chey no manners oni.

In this case they are overworked and probably underpaid..

]]> By: dobbs http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-69076 dobbs Fri, 12 Oct 2007 00:20:43 +0000 http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-69076 Unfortunately this commonly happens in Govt hospitals which are understaffed and overloaded with patients. To be fair to the receptionist her job is just to make sure the patients have an appointment for the day, and to fit them into the busy clinic schedule. She is probably unaware of whether the specialist is on leave or not, because the clinic will go on irregardless. If he/she is not there, another doctor will just take over the patients. <strong>Yes. I could hear from the background din that she was probably up to her neck with other things as well and confirming appointments was certainly not one of them. In this case, no, another doctor will not take over because that is the precise reason why I am not going to see them in the daytime during govt. hours. I see them in the evening during private clinical hours and I pay the same price as I would to a private specialist at a private hospital just so I could get to see the same doc. However, even tho they operate as a private specialist centre in the evening, the staff and attitude is still the same. </strong> Unfortunately this commonly happens in Govt hospitals which are understaffed and overloaded with patients. To be fair to the receptionist her job is just to make sure the patients have an appointment for the day, and to fit them into the busy clinic schedule. She is probably unaware of whether the specialist is on leave or not, because the clinic will go on irregardless. If he/she is not there, another doctor will just take over the patients.

Yes. I could hear from the background din that she was probably up to her neck with other things as well and confirming appointments was certainly not one of them. In this case, no, another doctor will not take over because that is the precise reason why I am not going to see them in the daytime during govt. hours. I see them in the evening during private clinical hours and I pay the same price as I would to a private specialist at a private hospital just so I could get to see the same doc. However, even tho they operate as a private specialist centre in the evening, the staff and attitude is still the same.

]]> By: Jacelyn http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68831 Jacelyn Thu, 11 Oct 2007 14:59:59 +0000 http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68831 How rude! Should complain to her boss and get her fired! :p Well, I'm here to inform u abt my tag for u... http://mummyinvain.blogspot.com/2007/10/shopping-tips.html enjoy.. <strong>Ask gabarment to fire her ah?</strong> How rude! Should complain to her boss and get her fired! :p

Well, I’m here to inform u abt my tag for u…
http://mummyinvain.blogspot.com/2007/10/shopping-tips.html

enjoy..

Ask gabarment to fire her ah?

]]> By: Judy http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68815 Judy Thu, 11 Oct 2007 14:28:52 +0000 http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68815 Regardless how busy the specialist may be or the receptionist may be, they should never talk to patient like that. If she was working in Aust or UK, I think she will definitely be complained about. Patients should never be treated with abruptness, as if they don't already have enough on their mind. <strong>What to do? Gabarment hospital. Complain to who? Complain to gabarment ah?</strong> Regardless how busy the specialist may be or the receptionist may be, they should never talk to patient like that.

If she was working in Aust or UK, I think she will definitely be complained about.

Patients should never be treated with abruptness, as if they don’t already have enough on their mind.

What to do? Gabarment hospital. Complain to who? Complain to gabarment ah?

]]> By: zara's mama http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68642 zara's mama Thu, 11 Oct 2007 06:27:26 +0000 http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68642 Some receptionists or 'nurses' for a busy specalist are really snobs.. but I'd seen really good ones too. <strong>Just like any other business, the frontline person is so important.</strong> Some receptionists or ‘nurses’ for a busy specalist are really snobs.. but I’d seen really good ones too.

Just like any other business, the frontline person is so important.

]]> By: michelle http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68572 michelle Thu, 11 Oct 2007 04:45:43 +0000 http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68572 Opps you just reminded me to call my doctor, I also have an appt with him this mth. Next time, tell your doc what you are facing with his admin. May be he can make things better for u. Else, pick another. <strong>Can't ler, its gaberment hospital, they don't choose the admin. And can't pick another doc either, not that many good neuros around. </strong> Opps you just reminded me to call my doctor, I also have an appt with him this mth. Next time, tell your doc what you are facing with his admin. May be he can make things better for u. Else, pick another.

Can’t ler, its gaberment hospital, they don’t choose the admin. And can’t pick another doc either, not that many good neuros around.

]]> By: Mama BoK http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68537 Mama BoK Thu, 11 Oct 2007 03:14:29 +0000 http://mumsgather.com/2007/10/11/what-for-we-need-customer-service-lah/#comment-68537 I hear you .. MG..! can we now go bitch slap those doctors..?? how i hate seeing the docs here..! i could sometimes scratch their eyes out..! <strong>Hahaha. I can tell that you've had some not very nice experiences. </strong> I hear you .. MG..! can we now go bitch slap those doctors..?? how i hate seeing the docs here..! i could sometimes scratch their eyes out..!

Hahaha. I can tell that you’ve had some not very nice experiences.

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