Search for Modem

My internet connection went from bad to nothing. So I made….

Telephone calls to call centre. (Several days). Went to shop to have modem checked. (1 day) They checked inside the house. (1 day) They went back to change the port. (1 day) They came back to check the cables outside the house. (1 day) And then they came back to check the cables inside the house (1 day) and said “Its your modem, ma’am.” You can imagine how long this process took. They cannot simply check everything in one day right?

And in between all that checking by the technicians, I had to make several calls to the call centre. One call lasted more than 45 minutes with the girl saying the same thing over and over again and asking me to hold the line over and over again for long periods of time as if I have nothing else to do. In the end, I got so fed up, I hung up while holding the line again with no resolution in sight and answering the same questions over and over again.

My internet connection started having problems on 5th December. It finally got resolved on Saturday, the 13th December. Earlier on they had suspected the modem so I had taken it to the shop to have a check. The man at the shop said it was working fine. Then the technician came over and he didn’t think it was the modem as well. So we went one full circle changing everything before coming back to the modem again. Everyone said that if the modem goes it goes right away. It will mati (die) right away and not act half dead the way mine acted, they all insisted.

So on a wet Saturday morning we went to Digital Mall in PJ to search for another modem. We wanted the same one since we were used to it. The first shop we went to had run out of stock. The second one had one at RM99 so we took that. We wanted to check it out but the busy salesman said “No worries, bring it back in 3 days if you have problems.”

We took the modem home, plugged it on and the power light did not come on. So we changed the power adapter but still no light. I called up the shop and asked if they had another one in stock and they said “Yes, bring it here and we will change it for you.”

When I got there in the heavy rain, they had run out of stock so they refunded me the money instead. The guy accidentally gave me a RM100 so I returned RM1 to him. When I got back, I saw that one of the RM5 bill was burnt in one corner where the serial number was. Bleargh. Should have kept that extra RM1. *Grumble. Grumble. Grumble.*

I then went to the first shop and asked for another more expensive modem model which I had saw earlier but the guy said they had sold that and was out of stock. Oh bother! I held it in my hands just that very morning.

So in the afternoon, I called up Low Yat and found that one of the shops there had the stock at RM70. We drove there in the evening and I went to the shop to get it while hubby drove around with the kids since it was so crowded and jammed up with cars on the roads.

The shops at Low Yat was equally crowded and jammed up with people. I went to the shop that we called but the salesperson ignored me because he was so busy. Finally, I found it myself and told him “I want that box”. I requested him to test it out for me because I didn’t want to have a faulty one again. He told me that I had to pay first then go to the service centre to have it tested.

The “service centre” was further in. A long narrow path filled with people and supplies led to it. I found it at last after asking around. The technicians were in a room with a door made of bars like a jail. Anyway, I squeezed my way through several big sized men and manage to get my box to one of the technicians and told him to “Test this, please.”

Then I had to wait outside the door made of bars together with the several big sized men. I tried to peer my head inside to have a look at what the technician was doing. He requested for my username and password and I gave it to him reluctantly, not trusting them. I couldn’t see what he was doing but at least I saw the power light of the modem light up from where I was peering.

Finally he came out and said, its ok. I couldn’t see him testing him and I was just to take his word that it was ok. Sigh. So I checked the box to make sure that he hadn’t left anything behind. I saw that the a cable and a stand was missing so I asked him for it. He said “I’m sorry, its not included.” The stand was listed as optional and a piece of white paper was stuck over the place where the word “cable” used to be on the place where they listed the items included with the package. “If you want the cable you have to buy separately.” said the technician. When I asked for the stand and the instruction booklets, he got tired of me and asked me to ask the salesman, the busy salesman who ignored me earlier.

Hubby called to ask me to hurry up as the kids were restless and he had been waiting a long time at the side of the road. So I packed the rest of the things back into the box and left. In the car, I told hubby, “No, wonder its so cheap lah. They took out a few things!”

We drove off and hubby then asked me whether the installation CD was there. It wasn’t! Fortunately I have one at home so I didn’t have to turn around and drive back there in the Saturday night jam. Later at home when we tried to install it, I found that there was no guarantee card, nothing. Geez. I won’t go to Low Yat to get my supplies again unless I can’t find it anywhere else like in this case. Sigh!

So I finally installed the new modem and here I am online again after more than a week of bad and no internet connection. Hopefully the modem that I got from Low Yat was not an imitation and won’t die again soon. Sigh.

Right, finished ranting. If you finished reading up to here, thank you for listening to my rant. lol. I had wanted to blog about Christmas shopping and post up pictures of the malls but here I am ranting instead. One week of no connection sure gets to me but hubby said You know hon, when you are not online, I noticed you can get many things around the house done, the way it should be.” 😛


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5 thoughts on “Search for Modem

  1. WOW…what an experience….hub and me has given up hope to drive all the way to Low Yat to shop for PC stuffs..to troublesome. We now shop at digital mall, subang parade or Sunway….

    Oh, Subang Parade or Sunway also got good supplies for IT stuff?

  2. Oh my god, so difficult to get a modem. What brand is yours? I have 2 at my home office, one Dlink and one Aztech, hahaha… got backup ler. 🙂

    Usually I do not go to Digital Mall or Low Yat for my IT supplies, I just hop into one of the IT stores in Puchong, as they are sure more convenient – no traffic jam for one. Yes, they are more expensive, but it’s worth it!

    I have Aztec. Puchong is so far away for me. 🙁

  3. ooohhh….tough tough. A church friend of my runs an IT shop in SS2. Next time maybe I can recommend his shop to you.

    I am a NON IT gadget person so I get very intimidated in Low Yat. I won’t even know the right questions to ask!

    And hubby tells me “Don’t start on another Chinese serial DVD or nothing gets done!”

    Fortunately or unfortunately I don’t have time to watch Chinese serial dramas, otherwise my house will have cobwebs in it. Hehe.

  4. I’ve never been to Low Yat but everyone speaks so highly of the cheap price of IT stuff there. Lucky never bothered to travel out of the way there.

    Glad you finally got your problem solved…albeit the Malaysian way 😉

    Looks like there is a price to pay for “cheap price”.

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