One of my phone lines is out so I called 100. After calling up and pressing 1, press 2, press 1 and so on and so forth, I was finally asked to key in my phone number which I did… 3 times! Each time it said I had keyed in an invalid number. Finally it tells me that I have reached the maximum number of tries. Fortunately I eventually got to speak to a human instead of a machine.

I was told that since my main phone line is still working, then it must be an internal wiring fault and I should call a wireman or contractor on my own because maintenance of internal wiring is the responsibility of the customer so they cannot make a report.

Fair enough. That makes sense. However I do not know any contractors or wiremen so I asked for a recommendation. The girl on the line tells me… “Can you call back this number 100-1-2-1-1, speak to the customer service rept and ask for a recommendation?”

So I called 100-1-2-1-1. The man at the end of the line told me I should call 100. I told him I just did! Then he told me to go to TM Point to make a report. I told him that the girl said I cannot make a report and that I should call this number for a recommendation for a sub contractor. He insisted that I should go physically to TM Point to make a report and they would arrange for a contractor to be sent to my house.

So, since I am a bored housewife who has nothing else better to do with her time…. I walked to TM Point and told the girl manning the booth at the entrance my problem. “You should call 100” she said. I told her I had already done so and they asked me to come physically to TM Point, so she gave me a number.

I waited 20 minutes before my number was called. At the counter, the lady said “What are you doing here? You should call 100.” I told her I did and I was told to come here to make a report so that a contractor can be arranged. She then flipped through some pieces of paper, wrote down a contractor’s name and telephone number and passed it to me. “Call this number and make your own arrangements” she says.

Isn’t it ridiculous that I have to go physically to TM Point, wait for 20 minutes just to get a telephone number which someone could have given me over the phone. Totally inefficient and bad service! My morning is ruined!

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